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| 2005 | ||
|---|---|---|
| 1 | EE | Lingyun Qiu, Izak Benbasat: An investigation into the effects of Text-To-Speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce. ACM Trans. Comput.-Hum. Interact. 12(4): 329-355 (2005) |
| 1 | Izak Benbasat | [1] |