Letizia Pratesi
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2003
1
EE
Vincenzo Ambriola
,
Silvia Bertagnini
, Letizia Pratesi: Knowledge Management in Public Web Call Centres.
KMGov 2003
: 192-202
Coauthor
Index
1
Vincenzo Ambriola
[
1
]
2
Silvia Bertagnini
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
