Ken Powaga
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2004
1
EE
W. Michael Conklin
, Ken Powaga,
Stan Lipovetsky
: Customer satisfaction analysis: Identification of key drivers.
European Journal of Operational Research 154
(3): 819-827 (2004)
Coauthor
Index
1
W. Michael Conklin
[
1
]
2
Stan Lipovetsky
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
