| |
| 2005 | ||
|---|---|---|
| 2 | EE | Jimmy C. Huang, Sue Newell, Brad Poulson, Robert D. Galliers: Deriving Value from a Commodity Process: a Case Study of the Strategic Planning and Management of a Call Center. ECIS 2005 |
| 2004 | ||
| 1 | Brad Poulson, Jimmy C. Huang, Sue Newell, Robert D. Galliers: Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center. ICEIS (3) 2004: 396-402 | |
| 1 | Robert D. Galliers | [1] [2] |
| 2 | Jimmy C. Huang | [1] [2] |
| 3 | Sue Newell | [1] [2] |