| |
| 2006 | ||
|---|---|---|
| 4 | EE | Ger Koole, Auke Pot: Workload minimization in re-entrant lines. European Journal of Operational Research 174(1): 216-233 (2006) |
| 3 | EE | Geert Jan Franx, Ger Koole, Auke Pot: Approximating multi-skill blocking systems by HyperExponential Decomposition. Perform. Eval. 63(8): 799-824 (2006) |
| 2005 | ||
| 2 | EE | Ger Koole, Auke Pot: Approximate dynamic programming in multi-skill call centers. Winter Simulation Conference 2005: 576-583 |
| 2003 | ||
| 1 | EE | Ger Koole, Auke Pot, Jerome Talim: Customer relations management: call center operations: routing heuristics for multi-skill call centers. Winter Simulation Conference 2003: 1813-1816 |
| 1 | Geert Jan Franx | [3] |
| 2 | Ger Koole | [1] [2] [3] [4] |
| 3 | Jerome Talim | [1] |