| |
| 2003 | ||
|---|---|---|
| 2 | Roswitha Poll: Der neue IKMM-Service der Universität Münster. DFN-Arbeitstagung über Kommunikationsnetze 2003: 569-575 | |
| 2001 | ||
| 1 | EE | Roswitha Poll: Performance, Processes, and Costs: Managing Service Quality with the Balanced Scorecard. Library Trends 49(4): (2001) |