| |
| 2005 | ||
|---|---|---|
| 2 | EE | M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasuraman: NCSS Process Completeness: Construct Development and Preliminary Validation. HICSS 2005 |
| 2003 | ||
| 1 | EE | M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasuraman: Data completeness: a key to effective net-based customer service systems. Commun. ACM 46(6): 47-51 (2003) |
| 1 | M. Kathryn Brohman | [1] [2] |
| 2 | Gabriele Piccoli | [1] [2] |
| 3 | Richard T. Watson | [1] [2] |