| |
| 2007 | ||
|---|---|---|
| 1 | EE | Luis Eduardo Mendoza, Alejandro Marius, María A. Pérez, Anna Grimán: Critical success factors for a customer relationship management strategy. Information & Software Technology 49(8): 913-945 (2007) |
| 1 | Anna Grimán | [1] |
| 2 | Luis Eduardo Mendoza | [1] |
| 3 | María A. Pérez | [1] |