Scott A. Malcolm
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2001
1
EE
Sandeep Gulati
, Scott A. Malcolm: Call center scheduling technology evaluation using simulation.
Winter Simulation Conference 2001
: 1438-1442
Coauthor
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1
Sandeep Gulati
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Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
