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| 2001 | ||
|---|---|---|
| 1 | R. Brian Stone, Kimberly J. Lloyd: Meeting customer expectations through web usability and design: A collaborative effort between The Ohio State University's department of design and Nationwide Insurance Systems (Nationwideinsurance.com). WebNet 2001: 1186-1187 | |
| 1 | R. Brian Stone | [1] |