Assion Lawson-Body
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2004
1
EE
Assion Lawson-Body,
Moez Limayem
: The Impact of Customer Relationship Management on Customer Loyalty: The Moderating Role of Web Site Characteristics .
J. Computer-Mediated Communication 9
(4): (2004)
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Moez Limayem
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Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
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ley@uni-trier.de
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