K. F. Lai
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2000
1
EE
C. K. Y. Lin
, K. F. Lai,
S. L. Hung
: Development of a workforce management system for a customer hotline service.
Computers & OR 27
(10): 987-1004 (2000)
Coauthor
Index
1
S. L. Hung
[
1
]
2
C. K. Y. Lin
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
