Toshiya Kondo
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1998
1
EE
Toshiya Kondo,
Toshio Nishiyama
,
Hiroshi Kato
: Business process management in customer contact services.
NOMS 1998
: 493-502
Coauthor
Index
1
Hiroshi Kato
[
1
]
2
Toshio Nishiyama
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
