| |
| 2008 | ||
|---|---|---|
| 2 | EE | Stefan Eicker, Jessica Kochbeck, Peter M. Schuler: Employee Competencies for Business Process Management. BIS 2008: 251-262 |
| 1 | EE | Reinhard Jung, Jessica Kochbeck, Annett Nagel: Student Retention through Customized Service Processes. II3E 2008: 221-231 |
| 1 | Stefan Eicker | [2] |
| 2 | Reinhard Jung | [1] |
| 3 | Annett Nagel | [1] |
| 4 | Peter M. Schuler | [2] |