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1999 | ||
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4 | EE | Margaret T. O'Hara, Richard T. Watson, C. Bruce Kavan: Managing the three Levels of Change. IS Management 16(3): 63-70 (1999) |
1998 | ||
3 | EE | Richard T. Watson, Leyland F. Pitt, C. Bruce Kavan: Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies. MIS Quarterly 22(1): (1998) |
1997 | ||
2 | EE | Leyland F. Pitt, Richard T. Watson, C. Bruce Kavan: Measuring Information Systems Service Quality: Concerns for a Complete Canvas. MIS Quarterly 21(2): (1997) |
1995 | ||
1 | EE | Leyland F. Pitt, Richard T. Watson, C. Bruce Kavan: Service Quality: A Measure of Information System Effectiveness. MIS Quarterly 19(2): (1995) |
1 | Margaret T. O'Hara | [4] |
2 | Leyland F. Pitt | [1] [2] [3] |
3 | Richard T. Watson | [1] [2] [3] [4] |