| |
| 2002 | ||
|---|---|---|
| 1 | EE | Craig V. Robertson, Shelly Shrader, David R. Pendergraft, Lisa M. Johnson, Kenneth S. Silbert: Simulation of customer-focused business processes: the role of modeling demand in process re-engineering. Winter Simulation Conference 2002: 1454-1458 |
| 1 | David R. Pendergraft | [1] |
| 2 | Craig V. Robertson | [1] |
| 3 | Shelly Shrader | [1] |
| 4 | Kenneth S. Silbert | [1] |