| |
| 2003 | ||
|---|---|---|
| 1 | Munir Cochinwala, Namon Jackson, Hyong Sop Shim, Eric Sigman: Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer Approach. Integrated Network Management 2003: 425-437 | |
| 1 | Munir Cochinwala | [1] |
| 2 | Hyong Sop Shim | [1] |
| 3 | Eric Sigman | [1] |