Lun Hou
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2004
1
Lun Hou,
Xiaowo Tang
: Analysis of Costs, Benefits and ROI of CRM Implementation.
ICEB 2004
: 261-265
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Index
1
Xiaowo Tang
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1
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Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
