| |
| 2001 | ||
|---|---|---|
| 2 | EE | Anne P. Massey, Mitzi M. Montoya-Weiss, Kent Holcom: Re-engineering the customer relationship: leveraging knowledge assets at IBM. Decision Support Systems 32(2): 155-170 (2001) |
| 2000 | ||
| 1 | Anne P. Massey, Mitzi M. Montoya-Weiss, Kent Holcom: Inside IBM: redefining the customer relationship via a knowledge maangement system. IRMA Conference 2000: 1108 | |
| 1 | Anne P. Massey | [1] [2] |
| 2 | Mitzi M. Montoya-Weiss | [1] [2] |