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| 2004 | ||
|---|---|---|
| 1 | EE | Thomas Hinselmann, Alexander V. Smirnov, Mikhail Pashkin, Nikolai Chilov, Andrew Krizhanovsky: Implementation of Customer Service Management System for Corporate Knowledge Utilization. PAKM 2004: 475-486 |
| 1 | Nikolai Chilov | [1] |
| 2 | Andrew Krizhanovsky | [1] |
| 3 | Mikhail Pashkin | [1] |
| 4 | Alexander V. Smirnov | [1] |