| |
| 1997 | ||
|---|---|---|
| 4 | Ruth V. Heidel: Are You Being Served? (Service Level Agreements for I/S Organizationss). Int. CMG Conference 1997: 796-803 | |
| 1996 | ||
| 3 | Ruth V. Heidel: If It's Client/Server, It Must Be Time To CYA (Control Your Assets). Int. CMG Conference 1996: 685-691 | |
| 1995 | ||
| 2 | Ruth V. Heidel: More Help Is On The Way (Optimizing The Performance Of The Client/Server Help Desk). Int. CMG Conference 1995: 1012-1017 | |
| 1994 | ||
| 1 | Ruth V. Heidel, George W. Dodson: Attention Client/Server Users - HELP IS ON THE WAY! Int. CMG Conference 1994: 8-15 | |
| 1 | George W. Dodson | [1] |