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Diana Heckl

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2009
2EEDiana Heckl, Jürgen Moormann: Operational control of service processes: modularization as precondition. SAC 2009: 239-244
2007
1EEDiana Heckl, Jürgen Moormann: Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. BPM 2007: 112-124

Coauthor Index

1Jürgen Moormann [1] [2]

Copyright © Sun May 17 03:24:02 2009 by Michael Ley (ley@uni-trier.de)