| |
| 2009 | ||
|---|---|---|
| 2 | EE | Diana Heckl, Jürgen Moormann: Operational control of service processes: modularization as precondition. SAC 2009: 239-244 |
| 2007 | ||
| 1 | EE | Diana Heckl, Jürgen Moormann: Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. BPM 2007: 112-124 |
| 1 | Jürgen Moormann | [1] [2] |