| |
| 2004 | ||
|---|---|---|
| 2 | EE | Marcin Paprzycki, Ajith Abraham, Ruiyuan Guo, Srinivas Mukkamala: Data Mining Approach for Analyzing Call Center Performance. IEA/AIE 2004: 1092-1101 |
| 1 | EE | Marcin Paprzycki, Ajith Abraham, Ruiyuan Guo: Data Mining Approach for Analyzing Call Center Performance CoRR cs.AI/0405017: (2004) |
| 1 | Ajith Abraham | [1] [2] |
| 2 | Srinivas Mukkamala | [2] |
| 3 | Marcin Paprzycki | [1] [2] |