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| 2005 | ||
|---|---|---|
| 1 | EE | Luz Minerva González, Ronald E. Giachetti, Guillermo Ramirez: Knowledge management-centric help desk: specification and performance evaluation. Decision Support Systems 40(2): 389-405 (2005) |
| 1 | Ronald E. Giachetti | [1] |
| 2 | Guillermo Ramirez | [1] |