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| 2002 | ||
|---|---|---|
| 1 | K. Y. K. Ng, A. Ghanmi, M. N. Lam, R. E. Mitchell: Workforce configuration and workflow analysis of an information technology organization: a queueing network approach. IEEE Transactions on Systems, Man, and Cybernetics, Part A 32(6): 724-732 (2002) | |
| 1 | M. N. Lam | [1] |
| 2 | R. E. Mitchell | [1] |
| 3 | K. Y. K. Ng | [1] |