Martin J. Gannon
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2007
1
EE
Amit Gupta
, Martin J. Gannon: Effect of service climate on service quality: an integrative model.
IJSTM 8
(2/3): 174-187 (2007)
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Amit Gupta
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Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
