Anna Ertelt

List of publications from the DBLP Bibliography Server - FAQ

2006

1 EE Matthias Nückles, Anna Ertelt: The problem of describing a problem: Supporting laypersons in presenting their queries to the Internet-based helpdesk. International Journal of Man-Machine Studies 64(8): 648-669 (2006)

2006
1	EE	Matthias Nückles, Anna Ertelt: The problem of describing a problem: Supporting laypersons in presenting their queries to the Internet-based helpdesk. International Journal of Man-Machine Studies 64(8): 648-669 (2006)

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