| |
| 1999 | ||
|---|---|---|
| 2 | EE | Fred Engel: The role of service level agreements in the internet service provider industry. Int. Journal of Network Management 9(5): 299-301 (1999) |
| 1 | EE | Fred Engel: Developing standards for IT. Int. Journal of Network Management 9(5): 303-304 (1999) |