| |
| 2007 | ||
|---|---|---|
| 2 | EE | Alexandre Deslauriers, Pierre L'Ecuyer, Juta Pichitlamken, Armann Ingolfsson, Athanassios N. Avramidis: Markov chain models of a telephone call center with call blending. Computers & OR 34(6): 1616-1645 (2007) |
| 2003 | ||
| 1 | EE | Juta Pichitlamken, Alexandre Deslauriers, Pierre L'Ecuyer, Athanassios N. Avramidis: Customer relations management: call center operations: modelling and simulation of a telephone call center. Winter Simulation Conference 2003: 1805-1812 |
| 1 | Athanassios N. Avramidis | [1] [2] |
| 2 | Armann Ingolfsson | [2] |
| 3 | Pierre L'Ecuyer | [1] [2] |
| 4 | Juta Pichitlamken | [1] [2] |