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| 2006 | ||
|---|---|---|
| 3 | EE | Christopher L. Carr: Reciprocity: the golden rule of IS-user service relationship quality and cooperation. Commun. ACM 49(6): 77-83 (2006) |
| 2004 | ||
| 2 | EE | Scott McCoy, Peter V. Marks, Christopher L. Carr, Victor Wacham A. Mbarika: Electronic Versus Paper Surveys: Analysis of Potential Psychometric Biases. HICSS 2004 |
| 2002 | ||
| 1 | EE | James J. Jiang, Gary Klein, Christopher L. Carr: Measuring Information System Service Quality: SERVQUAL from the Other Side. MIS Quarterly 26(2): (2002) |
| 1 | James J. Jiang | [1] |
| 2 | Gary Klein | [1] |
| 3 | Peter V. Marks | [2] |
| 4 | Victor Wacham A. Mbarika | [2] |
| 5 | Scott McCoy | [2] |