Information Retrieval Using a Hypertext-Based Help System.

F. R. Campagnoni, Kate Ehrlich: Information Retrieval Using a Hypertext-Based Help System. SIGIR 1989: 212-220

@inproceedings{DBLP:conf/sigir/CampagnoniE89,
  author    = {F. R. Campagnoni and
               Kate Ehrlich},
  editor    = {Nicholas J. Belkin and
               C. J. van Rijsbergen},
  title     = {Information Retrieval Using a Hypertext-Based Help System},
  booktitle = {SIGIR'89, 12th International Conference on Research and Development
               in Information Retrieval, Cambridge, Massachusetts, USA, June
               25-28, 1989, Proceedings},
  publisher = {ACM},
  year      = {1989},
  isbn      = {0-89791-321-3},
  pages     = {212-220},
  ee        = {db/conf/sigir/CampagnoniE89.html},
  crossref  = {DBLP:conf/sigir/89},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

BibTeX

Abstract

Hypertext offers users a simple, flexible way to navigate through electronic information systems but at the potential risk of becoming lost in the network of interconnected pieces of information. A study was conducted on information retrieval using a commercial hypertext based help system. It was found that the predominant search strategy was "browsing" (characterized by scanning tables of contents and paging through topics), rather than employing the indexes ("analytical search"). Although subjects did not become lost, individuals with better spatial visualization ability, as measured by a standardized test, were faster at retrieving information and returned to the top of the information hierarchy less often than those with poorer spatial visualization ability. These results support previous studies that have found a strong preference by users to browse in hypertext systems and extend those findings to a new domain (help), a different type of user interface, and a different information architecture. In addition, the results demonstrate the importance of spatial visualization ability for efficient navigation and information retrieval in a hierarchical hypertext system.

Copyright © 1989 by the ACM, Inc., used by permission. Permission to make digital or hard copies is granted provided that copies are not made or distributed for profit or direct commercial advantage, and that copies show this notice on the first page or initial screen of a display along with the full citation.

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BibTeX

Printed Edition

Nicholas J. Belkin, C. J. van Rijsbergen (Eds.): SIGIR'89, 12th International Conference on Research and Development in Information Retrieval, Cambridge, Massachusetts, USA, June 25-28, 1989, Proceedings. ACM 1989, ISBN 0-89791-321-3
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