On the Nature and Function of Explanation in Intelligent Information Retrieval.

Nicholas J. Belkin: On the Nature and Function of Explanation in Intelligent Information Retrieval. SIGIR 1988: 135-145

@inproceedings{DBLP:conf/sigir/Belkin88,
  author    = {Nicholas J. Belkin},
  editor    = {Yves Chiaramella},
  title     = {On the Nature and Function of Explanation in Intelligent Information
               Retrieval},
  booktitle = {SIGIR'88, Proceedings of the 11th Annual International ACM SIGIR
               Conference on Research and Development in Information Retrieval,
               Grenoble, France, June 13-15, 1988},
  publisher = {ACM},
  year      = {1988},
  pages     = {135-145},
  ee        = {db/conf/sigir/Belkin88.html},
  crossref  = {DBLP:conf/sigir/88},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

BibTeX

Abstract

We discuss the complexity of explanation activity in human-human goal-directed dialogue, and suggest that this complexity ought to be taken account of in the design of explanation in human-computer interaction. We propose a general model of clarity in human-computer systems, of which explanation is one component. On the bases of: this model; of a model of human-intermediary interaction in the document retrieval situation as one of cooperative model-building for the purpose of developing an appropriate search formulation; and, on the results of empirical observation of human user-human intermediary interaction in information systems, we propose a model for explanation by the computer intermediary in information retrieval.

Copyright © 1988 by the ACM, Inc., used by permission. Permission to make digital or hard copies is granted provided that copies are not made or distributed for profit or direct commercial advantage, and that copies show this notice on the first page or initial screen of a display along with the full citation.

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Yves Chiaramella (Ed.): SIGIR'88, Proceedings of the 11th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, Grenoble, France, June 13-15, 1988. ACM 1988
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