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Expert System Applications in Customer Service.

Stephen Schon, Omar Keith Helferich: Expert System Applications in Customer Service. SIGBDP-SIGCPR 1987: 140-162
@inproceedings{DBLP:conf/sigbdp/SchonH87,
  author    = {Stephen Schon and
               Omar Keith Helferich},
  editor    = {Elias M. Awad},
  title     = {Expert System Applications in Customer Service},
  booktitle = {Proceedings of the 1987 ACM SIGBDP-SIGCPR Conference, March 5
               - 6, 1987, Coral Gables, FL, USA},
  publisher = {ACM},
  year      = {1987},
  isbn      = {0-89791-222-5},
  pages     = {140-162},
  ee        = {db/conf/sigbdp/SchonH87.html, http://doi.acm.org/10.1145/24533.24542},
  crossref  = {DBLP:conf/sigbdp/87},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}
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ACM SIGMOD Anthology

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Elias M. Awad (Ed.): Proceedings of the 1987 ACM SIGBDP-SIGCPR Conference, March 5 - 6, 1987, Coral Gables, FL, USA. ACM 1987, ISBN 0-89791-222-5
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